Help & FAQ.
Everything you need to know about ordering, riding and maintaining your FXB. Can't find what you're looking for? Get in touch.
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The Questions parents ask first.
Buying a kids' electric bike is a real decision. Here's what most parents want to know before they commit.
Is an electric bike safe for my child?
We take safety seriously and let's be honest all activities come with risk, but when you correctly match the bike to the rider and skill level it can be. Every FXB bike has an adjustable speed limiter: parents set the top speed, kids ride within it. Our youngest bike (FXB03-12) caps at 10 km/h in training mode; our flagship FXB06-24 tops out at 55 km/h in High mode. Three speed tiers on most models mean the same bike grows with your child's skill for years.
How do I choose the right size?
Start with age, then confirm by height and confirm with inseam. As a guide: 12" balance bikes fit riders aged 2–6yrs (up to ~115cm). 16" fits 5–9yrs (up to ~135cm). 20" fits 8–14yrs (up to ~170cm). 24" fits teens 12+ (160cm+). Each product page has the full height and inseam guide. Still not sure? Email us — we'll match your rider to the right bike.
What's included when I buy?
Your FXB arrives pre-assembled in a heavy-duty box. In the box: the bike, a charger, a tool kit for seat/bar adjustments, and a quickstart guide. You'll be riding within 10 minutes of opening. We also include 2-year warranty coverage and a 30-day return policy* — if it's not the right fit, send it back for a full refund. *Conditions Apply
How long does the battery last?
Depends on the bike, riding style and terrain. Balance bikes (12"/16") run 40-120min. per charge. Larger models (20"/24") run 40-120min. depending on speed mode, weight and terrain. Charging takes around 3 hours from empty. All batteries are removable — so you can swap packs to keep the session going, or bring the battery inside to charge without moving the bike.
Do I need a licence or registration?
FXB bikes are designed for private land — not road use. Rules vary by state for public areas like footpaths and parks, so check with your local council if you're unsure. We'll always recommend a helmet and proper riding gear regardless of where you ride.
How fast can I get one?
We ship Australia-wide for free, with dispatch within 1–2 business days of order (in-stock models only, for pre-orders check the preorder delivery date). Delivery times vary by state — 3–5 days to metro areas, 5–10 days regional. You'll get a tracking number as soon as your bike leaves our warehouse.
Common questions.
Everything you need to know about ordering, riding and maintaining your FXB. Can't find what you're looking for? Get in touch.
Where do you ship?
We ship Australia-wide from our Tasmanian warehouse. Free shipping on every bike, with delivery typically within 3–7 business days.
What's covered under warranty?
Every FXB comes with a 2-year warranty covering all parts including the frame, motor and battery against manufacturing defects. Consumables (tyres, brake pads, tubes) are excluded.
Wear and Tear and/or crash damage is excluded.
Can I return my bike?
Yes — we offer a 30-day returns policy. If it's not for you, return it for a full refund (bike must be in as-new condition). You will need to pay the return shipping, once received we check the bike and give you a full refund. Conditions apply please see support page for full details.
How long does the battery last per charge?
Typical ride time is between 40-120mins depending on model, rider weight, terrain and riding style. Full specs are on each product page.
Are the kids' bikes safe for beginners?
Yes — all kids' models have adjustable speed limiters so you can start slow and increase as confidence grows. Disc brakes on every bike.
What charger comes with the bike?
Every bike ships with a smart charger that works on Australian AC mains (240V). Full charge time is typically 3–5 hours depending on model.
How do I order spare parts or accessories?
We hold stock of all spare parts locally in Australia. You can find spare parts here.
Having trouble finding spare parts, reach out via our contact form.