30-day returns. No hard feelings.
If your FXB isn't the bike for you, send it back. Here's how it works.
We want you riding a bike you love. If within 30 days of delivery the FXB isn't right for you, you can return it for a full refund (minus return freight and restocking under some circumstances, see below).
What qualifies for a return
To be eligible for a 30-day return, the bike must be:
- In as-new condition — no visible wear on tyres, grips or plastics
- You can unpack it, size it, but don't ride it.
- Returned in the original packaging (keep the box when unpacking)
- Accompanied by the original charger, tools and quickstart guide
What does not quality for full refund
Your order will be subject to a restocking fee if:
- Your bike has been riden and you return it for a refund
- Your bike is damanged and you return it
- You have a change of mind and want to return the product
If you decide to return it under these circumstances the bike/order will be subject to a restocking fee of 20% of the purchase price + the cost of the return freight.
How to start a return
You can open up a return request through our warranty portal by clicking HERE
Return shipping is paid by the customer and varies based on your location. We'll provide an estimate before you commit.
Refunds
Refunds are processed within 5 business days of the bike arriving back at our warehouse and passing inspection. Refunds go back to the original payment method.
Warranty claims
Separate from returns — every FXB comes with a 2-year warranty on the frame, motor and battery. See the FAQ or get in touch if you need to make a claim.
Faulty or damaged on arrival
If your bike arrives damaged or has a manufacturing defect, photograph everything and contact us within 48 hours. We'll be there to assist you with whatever you need.