30-day returns. No hard feelings.
If your FXB isn't the bike for you, send it back. Here's how it works.
We want you riding a bike you love. If within 30 days of delivery the FXB isn't right for you, you can return it for a full refund (minus return freight and restocking under some circumstances, see below).
What qualifies for a return
To be eligible for a 30-day return, the bike must be:
- In as-new condition — no visible wear on tyres, grips or plastics
- You can unpack it, size it, but don't ride it.
- Returned in the original packaging (keep the box when unpacking)
- Accompanied by the original charger, tools and quickstart guide
What does not quality for full refund
Your order will be subject to a restocking fee if:
- Your bike has been riden and you return it for a refund
- Your bike is damanged and you return it
- You have a change of mind and want to return the product
If you decide to return it under these circumstances the bike/order will be subject to a restocking fee of 20% of the purchase price + the cost of the return freight.
How to start a return
Email us at admin@ridefxb.au with your order number and we'll send you a return authorisation plus instructions for booking a freight pickup.
Return shipping is paid by the customer and varies based on your location. We'll provide an estimate before you commit.
Refunds
Refunds are processed within 5 business days of the bike arriving back at our warehouse and passing inspection. Refunds go back to the original payment method.
Warranty claims
Separate from returns — every FXB comes with a 2-year warranty on the frame, motor and battery. See the FAQ or get in touch if you need to make a claim.
Faulty or damaged on arrival
If your bike arrives damaged or has a manufacturing defect, photograph everything and contact us within 48 hours. We'll be there to assist you with whatever you need.